Strengthen Promoters. Convert Passives and Detractors.

Use data-driven analyses of unstructured NPS comments to master what Promoters love and lessen what Passives and Detractors find lacking.

Powering the world’s most data-driven companies

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For CX leaders, NPS data can predict and prevent customer churn.

Understand the experience of your customers by analyzing open-ended NPS feedback. Discover and monitor customer sentiment by topic over time. Identify and fix indicators of customer churn.

    Product teams focus on features that create loyalty.

    Break down NPS comments by product-specific topics. Understand exactly what bugs or features customers mention most. Fix the bugs and add features to your product roadmap to win more Promoters.

      Make NPS comments available and relevant to Marketing and Sales.

      Speak the language of your customers in marketing collateral and sales calls by identifying keywords and phrases in NPS. Further, increase marketing conversion and sales close rates by addressing, and offering solutions to, the real pains customers mention in NPS.

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        Megan Merrick

        Associate Director, Innovation and Brand Experience @ Freshly

        “Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”

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        Corey Nunn

        Operations Analyst & Client Services @ MoxiWorks

        “MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”

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        Danny Cole

        Director of Web Services @ Golden Proportions

        “I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”

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        Savannah Krenzel

        Software Engineer @ Garmentory

        “With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”

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