Use data-driven analyses of unstructured NPS comments to master what Promoters love and lessen what Passives and Detractors find lacking.
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Understand the experience of your customers by analyzing open-ended NPS feedback. Discover and monitor customer sentiment by topic over time. Identify and fix indicators of customer churn.
Break down NPS comments by product-specific topics. Understand exactly what bugs or features customers mention most. Fix the bugs and add features to your product roadmap to win more Promoters.
Speak the language of your customers in marketing collateral and sales calls by identifying keywords and phrases in NPS. Further, increase marketing conversion and sales close rates by addressing, and offering solutions to, the real pains customers mention in NPS.
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