Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Now, more than ever, it’s key for companies to pay close attention to the voice of customer (VoC) to improve…
If you thought sentiment analysis was pretty neat, then prepare to be blown away by an even more advanced…
Customer support is central not only to serving your customers, but also to understanding them. The feedback…
Excel is great for crunching numbers (quantitative data), but falls short when analyzing text data , like…
This is a guest-post by Chad Keck, CEO & Co-Founder of Promoter.io , a customer success platform that allows…
This is a guest post by Grigore Raileanu, Co-founder & CEO at Retently , __an NPS survey SaaS platform. Our…
I’m super excited to share a new version of our Zendesk integration with you today. We launched this…
As the number of apps businesses use continues to rise , and organizations open up more channels of…
In this blog post, I'd like to show you how you can automate business workflows (either for support, sales or…
Contributed by Amanda Dobbyn , co-maintainer of MonkeyLearn R package . Let's imagine that I'm the Slack…
With sentiment analysis in Google Sheets , you can automatically organize data by sentiments positive…
Your team spends hours each month tagging customer support tickets. Whether it’s for tagging common…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.