Automate manual tasks and power up your support team's triage, routing and ticket tagging.
Reduce response times.
Save time by automatically tagging new incoming tickets.
Ensure consistent tagging criteria without errors.
Make your support team more efficient.
Work on the priority cases first.
Put more urgent tickets at the top of your team’s to-do list.
Consistently prioritize incoming tickets based on your own team’s criteria and customers' urgency.
Track customer needs over time, understand how your business is growing and responding.
Identify how to improve self service channels.
Obtain valuable feedback about your products and services.
and a bunch more through Zapieralso using our API
This is a generic sentiment analysis classifier for texts in English. It works great in…
Classify tickets for e-commece into categories such as Fraud, Missing Item…
Helps to detect emotions in support tickets (e.g.: anger, disappointment, or happiness)…
Detects if human action is needed, for example, to respond to a question or request…
Extract keywords from text in English. Keywords can be compounded by one or more…