Frequently Asked Questions

Have doubts? Maybe we can help

• What are queries?

  A query is used each time one piece of text is analyzed by one model. Learn more here.

• What is a custom model?

  A custom trainable extractor or classifier where you can define your own set of tags for Sentiment Analysis, Topic, Intent, Keywords, etc.

• What if I need more queries or models?

  Talk to us, we have query packages we can add on to your account. If you are close to reaching your query limits, you'll get an email notification.

• Do you offer pricing for students or researchers?

  Yes, we offer an Academic plan for free, comparable to the Team plan. You'll need to provide information about your eligibility. Speak to our team for help arranging the plan for you.

• What is included in the Business Plan?

  Our CSM and Solution Engineers will work with you to build the process you need as part of the onboarding process. We will also train your team on how to manage it. You will be able to communicate with us via e-mail, chat or video conference. Essentially, the business plan adds a data science department to your team.

• Do you offer one-time or metered pricing?

  We provide one-off plans (see above) where you can buy a batch of queries that expire in a year.

• What are my payment options?

  All payments are made via credit card for Team and One-off plans. For Business plans, we can issue an annual invoice with payment via PO and/or ACH or wire. Please contact us for more information.

• What happens if I downgrade?

  If you downgrade, your plan will revert back to the free plan. You will lose access to any models you had from the upgrade.

• Do you provide on-premises solutions?

  We don't provide on-premises for the moment.

Have more questions? Please Contact Us.