Power up Zendesk with Text Analysis
Automatically tag incoming tickets using Machine Learning. Stop spending time tagging, routing and prioritizing every single ticket. Let AI do the work for you.
Powering the world’s most data-driven companies
Eliminate manual and repetitive tasks when processing tickets
Save time by automatically tagging tickets in Zendesk at scale in real-time.
100x faster than doing it with humans.
50x cheaper than doing it with humans.
Make your support team more efficient
Ensure consistent tagging criteria, 24/7, no errors.
Reduce response times with automatic routing and prioritization.
Learn from your data with customized tags.
Obtain reporting and insights
Directly integrated to Zendesk.
Build customized reports with your own BI tools.
Query your data with standard SQL or API.
How it Works
Install our Zendesk integration to automate ticket tagging in these 3 simple steps.
1. Install the Integration
Go to the page in the Zendesk Marketplace and click install. Once installed, you’ll need to provide permissions and add your MonkeyLearn API key.
2. Choose Fields to Automate
Choose the machine learning models you want to use and map them to the ticket fields you would like to tag automatically.
In settings, you can select the automation confidence level you would like to apply to the tagging automation.
3. Activate the Integration
With the integration activated, MonkeyLearn will automatically begin to tag incoming tickets with the selected machine learning models.
Want to learn more? Check out the Help Doc
