Thanks for using MonkeyLearn.
Information We Collect
MonkeyLearn uses information we collect to operate, maintain and provide you the features and functionality of the Service, to analyze how the Service is used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track Content and users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws.
We collect information from you when you:
- Create or register an account, or when you manage your account.
- Upload information, data or content to our Service.
- Communicate with us via our email, chat, or via any other form.
- Contact us for customer support.
- Integrate third-party products and services with your MonkeyLearn account.
- Visit any of our websites or download any of our apps.
- Interact with other MonkeyLearn users and guests on our community forums.
- Participate in any promotions, demonstrations, contests, surveys, or other marketing events.
Information You Provide
You provide us information about yourself, such as your name and e-mail address, if you register for an account with the Service, including by connecting with the Service via a third-party service, or by “following,” “becoming a fan,” adding the MonkeyLearn application, etc., on a third party website or network. Your name, email address and other information you choose to provide on the Service will be viewable and discoverable by other users, in accordance with your settings on the Service.
We may use your email address to send you Service-related notices (including any notices required by law, in lieu of communication by postal mail). We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
If you choose to use our invitation service to invite a friend to the Service, we will ask you for that person’s email address and automatically send an email invitation. MonkeyLearn stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation service.
You also provide us information in content you post to the Service. Your content and metadata about your content may be viewed by other users in accordance with your settings on the Service. MonkeyLearn can, but has no obligation, to monitor your content you post on the Service. We can remove any information you post for any reason or no reason.
When you use the Service, we may send one or more “cookies” – a small data file – to your computer to uniquely identify your browser and let MonkeyLearn help you log in faster and enhance your navigation through the site. A cookie may convey anonymous information about how you browse the Service to us. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
When you use the Service, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, what software and hardware you use, browser type, pages or features of MonkeyLearn used, date and time stamps of transactions, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information.
Clear Gifs Information
When you use the Service, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make MonkeyLearn better for our users.
When you use the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey information about how you browse the Service to us. Location data does not collect or share any personally identifiable information about you. Location data may be used in conjunction with personally identifiable information. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device and are used to enhance the Service. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information about how you use the Service to us. A device identifier does not collect or share any personally identifiable information about you. A device identifier may be used in conjunction with personally identifiable information. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers are impaired or disabled. MonkeyLearn may access, collect and/or store device identifiers upon enabling MonkeyLearn’s Services.
Information We Get From Others
We obtain additional information about you from third party sources, to enrich your experience on the website and provide you with more relevant information related to our service offerings.
How We Use Your Information
We use the information collected for a variety of purposes, which may include:
- Providing you with the Service.
- Administering your account.
- Billing and accounting.
- Responding to requests or inquiries.
- Providing customer support or technical support.
- Alerting you to product updates and to provide information about your plan with our Service.
- Marketing MonkeyLearn services and features that you may be interested in.
- Monitoring the performance of marketing efforts.
- Customizing existing and future product offerings and other aspects of the Services to you and other users.
- Securing the Services and our systems, and protecting your information and data.
- Any other legitimate business purpose, provided that information is aggregated and anonymized.
We have implemented encryption or other appropriate security controls to protect your personal information when stored by MonkeyLearn. Unless content is made viewable in accordance with your settings on the Service, MonkeyLearn and MonkeyLearn employees will not view your content except: (i) to maintain, provide or improve the Service; (ii) to help you and resolve your support requests; or (iii) as MonkeyLearn believes, in its sole opinion, is necessary to comply with or avoid the violation of applicable law or regulation or to cooperate with law enforcement.
MonkeyLearn will not sell your content to third parties. Aggregated and anonymized content may be used for the improvement of the Service.
Information Shared With Third Parties
We will display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We may also share or disclose your information with your consent, for example if you use a third party application to access your account.
If you make a request to delete your account, please know that we may retain information or personal data as necessary in order to comply with any potential legal obligations, agreements, interests, or disputes.
Non-Personally Identifiable Information
We may disclose your non-private, aggregated, or otherwise non-personally identifiable information, such as anonymous usage data, platform types, etc., with interested third parties to help them understand the usage patterns for certain MonkeyLearn Services.
Blog & Community
Our Service offers publicly accessible community services including blogs, and forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.
Compliance with Laws and Law Enforcement Requests; Protection of MonkeyLearn’s Rights
MonkeyLearn may disclose your personal information if required to do so by law or subpoena or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect MonkeyLearn’s rights or property.
As we develop our business, we may buy or sell assets or business offerings. Customers, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
How We Protect Your Information
The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our service, we encrypt the transmission of that information using secure socket layer technology (SSL). We do not store your credit card information or other sensitive data on our servers. For any transaction we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data.
MonkeyLearn uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information, once we receive it. For example, we continuously and regularly back up your data to help prevent data loss and aid in data recovery. We also guard against common web attack vectors, and implement firewalls and access restrictions on our servers to secure our network and better protect your information. No method of electronic transmission of storage is 100% secure, however, and we cannot ensure or warrant the absolute security of any information you transmit or store in the Service.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Service, in which case MonkeyLearn may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account.
Right to Access, Edit and Remove Your Information
Subject to applicable EU law, you have a right to access the personal information that MonkeyLearn holds about you. MonkeyLearn strives to ensure that Personal Information is correct. Your rights include:
- The right of access. Provide you with information about our processing of your personal information and give you access to your personal information.
- The right to rectification. Update or correct inaccuracies in your personal information.
- The right to erasure. Delete your personal information.
- The right to restrict processing. Restrict the processing of your personal information.
- The right to data portability. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- The right to object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
- The right to withdraw consent. Stop sending you direct marketing communications. You may continue to receive Service-related and other non-marketing emails.
- The right to lodge a complaint with a data protection authority.
You may exercise your rights by contacting us at firstname.lastname@example.org
Protecting the privacy of young children is especially important. Our Service is not directed to persons under 13. MonkeyLearn does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with the Service. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
International Data Transfer
Links to Other Web Sites
EU-US Privacy Shield
In compliance with the Privacy Shield Principles, MonkeyLearn commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact MonkeyLearn at: firstname.lastname@example.org
MonkeyLearn has further committed to refer unresolved Privacy Shield complaints to EU Data Protection Authorities (EU DPAs). If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction
As a last resort and under certain limited and prescribed circumstances and conditions, you have the right to invoke a “last resort” binding arbitration process between you and us to resolve a dispute related to our collection, use or disclosure of your Personal Information.
Accountability for Onward Transfer
If we transfer your Personal Information to another country, we may remain liable and will take appropriate measures to protect your privacy and the Personal Information we transfer.
We’ll take appropriate physical, technical, and organizational measures to protect your Personal Information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.
Data Integrity and Purpose Limitation
We’ll collect only as much Personal Information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the Personal Information in our records is accurate.
If you wish to confirm the accuracy of your Personal Information or have it removed from our systems and records, you may contact us at email@example.com
Recourse, Enforcement and Liability