Text mining software can be an extremely useful tool to help companies gain insights into public perception about their brand. You can find out what users are saying on social media and in survey responses, help organize emails and customer chats, and a whole lot more.
If you’re an experienced coder, you can do quite a lot with open-source tools like Keatext, KNIME, and Refinitiv. But SaaS tools are often more useful for companies that don’t want to spend months building infrastructure from scratch.
Read on for a text analytics software comparison of the best tools on the market.
Best Text Mining Software
The 8 best online tools and software to start text mining like a pro:
Best for: Software and e-commerce companies that want text analysis software that’s user-friendly and highly customizable across multiple platforms.
MonkeyLearn is a powerful SaaS text mining tool for analyzing all of your documents, social media, online reviews, customer service data – almost any form of unstructured text data you can imagine. Advanced text processing AI, like lemmatization and part of speech tagging, allow the software to read text just like a human would.
With MonkeyLearn you can upload data directly into the app or easily integrate with Google Sheets, Excel, Zendesk, Zapier, and more. MonkeyLearn’s advanced machine learning makes creating your own model painless. And you can connect APIs in all major languages with very little coding.
Try out one of the pre-trained machine learning models below:
- Sentiment Analyzer: A generic sentiment analysis classifier for all kinds of texts.
- Keyword Extractor: Extract keywords from text. Keywords can be compounded by one or more words and are defined as the important topics in your content.
- NPS Feedback Analyzer: Sort NPS responses for SaaS products by Ease of Use, Features, Pricing, and Support.
- Email Response Classifier: Classify outbound sales email responses based on subject and body.
Pricing: MonkeyLearn offers a free plan with 300 queries a month. Paid plans start at $299 a month.
Google Cloud NLP
Best for: Companies looking for a managed service and easy integration with Google Cloud Storage.
Google Cloud NLP (natural language processing) is a great option for companies that already store data on Google’s cloud and want integration with Google apps.
They offer pre-trained models for sentiment analysis, entity extraction, content classification, and syntax analysis that you can start using right away. Their AutoML Natural Language allows you to train models to your specifications, and their Natural Language API allows developers to to call the models with fairly simple code.
Pricing: Google Cloud NLP is a pay-for-what-you-use service, so prices vary. They also offer a free introductory plan.
Best for: Large companies with staff engineers that want to create hyper-specialized text mining models.
IBM Watson is known for its advanced adaptability to a variety of industries and ability to build to massive scale across any cloud.
Their technology can be implemented with existing apps and may require more coding expertise, depending on the level of integration.
Watson Speech-to-Text is one of the most advanced options on the market for companies that need to perform text mining on spoken conversations or recorded audio.
Pricing: Free plans are available, with premium pricing depending on the number of predictions needed.
Best for: Companies that want managed software, easy installation, and pre-built models.
Amazon Comprehend is wholly managed by Amazon, so there’s no need for private servers. And APIs come pre-trained, although you can create your own text mining models with AutoML.
Comprehend is ideal for companies with low coding abilities that want to use text mining within the applications they already use. You can organize and categorize documents and searches to recommend new subjects and help readers find what they’re looking for.
Pricing: Depends on use and amount of text processed.
Best for: Companies that need to analyze international news reports.
AYLIEN’s News API allows you to real-time search and data mine thousands of daily news sources in 16 languages from around the world. They add up to 25 data enrichments to every article to allow for super specialized search and filter options: event detection and clustering, category tagging, sentiment analysis, and more.
They also offer a pre-built Text Analysis API, or you can build your own with their Text Analysis Platform. All of which are available in seven major programming languages.
Pricing: 14-day free trial. Paid plans start at $199 a month.
Best for: Companies that want high levels of security and need to text mine large amounts of unstructured information.
Lexalytics has the ability to process huge amounts of text (30,000+ documents a month). Their Salience software runs on Microsoft Windows or Linux servers behind your firewall for the extra security of keeping all your data in-house.
They offer complex customization to run analytics on vastly different data structures and native compliance with most data security and privacy regulations. Lexalytics is recommended for users with high levels of coding abilities.
Pricing: Varies depending on use. Schedule a demo to find out more.
Best for: Companies that need pre-built customer support and customer analysis software.
Thematic integrates easily with existing customer survey and customer support applications, like SurveyMonkey, Zendesk, Medallia, and more. Or they can pull data from NPS providers or your internal database.
Thematic’s text processing artificial intelligence works to find themes and recurring subjects in feedback data, analyze their impact on your metrics, and present insights and infographics that are clear and easy-to-read.
Pricing: Thematic offers three levels of service. Prices depend on individual use.
Best for: Companies that want to train text mining models to the language of their specific industry.
With MeaningCloud you can create custom dictionaries or merge with existing resources (dictionaries, taxonomies, sentiment models, etc.). Their software is ideal for Voice of the Customer analysis and document coding and management.
Their SDKs and plug-ins provide a template that can be modified for precise analysis. Their graphic interface transforms your analysis into digestible insights and allows you to easily customize within the system, without advanced coding knowledge.
Pricing: MeaningCloud offers a free plan, and paid plans start at $99 a month.
There are a variety of text mining tools on the market that can be undeniably helpful to perform named entity extraction, sentiment analysis, keyword extraction, NPS analysis, and more.
Now, it’s just a matter of finding out what’s best for you. What kind of text documents do you need to analyze? Do you need something that’s highly customizable to analyze industry-specific text, or something that’s super easy to implement?
MonkeyLearn is easy-to-use and can be configured to your specific needs. Sign up to MonkeyLearn for free and start data mining like a pro.
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