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How to create text classifiers with Machine Learning

Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

Raúl GarretaJanuary 31st, 2017

The Definitive Guide to Natural Language Processing (NLP)

A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…

Javier CoutoOctober 29th, 2015

A Gentle Guide to Machine Learning

Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…

Raúl GarretaAugust 27th, 2015

Latest Posts

How to Use Voice of Customer (VoC) in Your Business

The COVID-19 pandemic has changed the game when it comes to the overall customer experience and specific…

Rachel WolffApril 13th, 2021

Voice of Customer Research For the New Digital Norm

As consumers have more access to more products across the globe and we become more digitally interconnected…

Tobias Geisler MesevageMarch 25th, 2021

Voice of Customer (VoC) Analysis For Real-Time Results

To know how to best serve your customers and ensure that customer satisfaction is at its peak you need to…

Rachel WolffMarch 22nd, 2021

How to Set Up Your Voice of Customer Methodology

In order to best serve your customers, you need to listen to the ‘ voice of customer (VoC) ’. Also known as…

Rachel WolffMarch 22nd, 2021

Voice of Customer Survey Questions & How to Get Started

Voice of customer (VoC) or “voice of the customer” uses customer feedback from focus groups, marketing…

Inés RoldósMarch 16th, 2021

Learn What Voice of Employee (VoE) Can Do for Your Business

In these customer-centric times, companies can forget to open their doors to the problems and pain points of…

Tobias Geisler MesevageMarch 12th, 2021

How to Set Up a Voice of Customer Program & Why You Need It

As the pandemic winds down, we’re entering a new era of customer experience (CX). Customers expect more than…

Rachel WolffMarch 10th, 2021

Voice of Customer (VoC) Examples for Your Business

Customer data offers huge insights. And customers are more vocal than ever – given access to open forums on…

Inés RoldósMarch 9th, 2021

9 Voice of Customer Tools to Monitor Customer Experience

Customer needs and demands only continue to grow as we find ourselves deeply entrenched in the customer…

Tobias Geisler MesevageMarch 9th, 2021

Create Your Voice of Customer Template With These VoC Tips

Understanding what drives your customers, how they use your products or services, and what they expect from…

Rachel WolffMarch 5th, 2021

How to Make The Most of Your Customer Insights

As we become more connected to technology, we use more tech-based products and have access to more products…

Rachel WolffMarch 4th, 2021

How to Find and Solve Your Customers’ Pain Points

Your customers have the clearest view of your products and services because they are the ones actually paying…

Inés RoldósMarch 4th, 2021
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