Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
The COVID-19 pandemic has changed the game when it comes to the overall customer experience and specific…
As consumers have more access to more products across the globe and we become more digitally interconnected…
To know how to best serve your customers and ensure that customer satisfaction is at its peak you need to…
In order to best serve your customers, you need to listen to the ‘ voice of customer (VoC) ’. Also known as…
Voice of customer (VoC) or “voice of the customer” uses customer feedback from focus groups, marketing…
In these customer-centric times, companies can forget to open their doors to the problems and pain points of…
As the pandemic winds down, we’re entering a new era of customer experience (CX). Customers expect more than…
Customer data offers huge insights. And customers are more vocal than ever – given access to open forums on…
Customer needs and demands only continue to grow as we find ourselves deeply entrenched in the customer…
Understanding what drives your customers, how they use your products or services, and what they expect from…
As we become more connected to technology, we use more tech-based products and have access to more products…
Your customers have the clearest view of your products and services because they are the ones actually paying…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.