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  • Perfecting Net Promoter Score (NPS): Advanced NPS Survey Examples

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  • What Is Employee NPS and How To Use It to Your Advantage

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  • The Net Promoter Score Question: Customizing NPS

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  • How To Calculate Your Net Promoter Score

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  • Learn What Employee Satisfaction Is & How You Can Improve It

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  • Perfecting Net Promoter Score (NPS): Advanced NPS Survey Examples

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  • What Is Employee NPS and How To Use It to Your Advantage

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What Is Employee NPS and How To Use It to Your Advantage

Gone are the days where employees stayed with one company for life.  Nowadays, with an abundance of attractive…

Rachel WolffJuly 30th, 2021

The Net Promoter Score Question: Customizing NPS

If your customer experience team understands the value of a great Net Promoter Score (NPS) , then the next…

Inés RoldósJuly 29th, 2021

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Acquiring and retaining devoted customers is what every organization wants because customer loyalty is…

Tobias Geisler MesevageJuly 22nd, 2021

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More now than ever, employee satisfaction is crucial for employee retention. Demand for talent is high, and to…

Rachel WolffJuly 14th, 2021

Perfecting Net Promoter Score (NPS): Advanced NPS Survey Examples

The value of NPS survey data can’t be understated - your NPS score provides a keen cross-section of…

Inés RoldósJuly 12th, 2021

What is Digital Customer Experience (DCX): CX for the All-Digital World

These days, the typical customer comes into contact with a business at a number of virtual touchpoints…

Tobias Geisler MesevageJuly 9th, 2021

14 Ways To Improve Your Customer Experience

In a competitive marketplace where customers have a wealth of choice, they need a good reason to choose your…

Rachel WolffJuly 7th, 2021

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We all have busy lives, and no one wants to spend their time dealing with companies, products, and services…

Inés RoldósJune 25th, 2021

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Manual analysis of customer feedback is an agonizing process that is exhausting to your employees and yields…

Rachel WolffJune 23rd, 2021

Best Real World Examples of Customer Experience (CX)

With so many products and services available to consumers and easier access to purchase online and in-store…

Tobias Geisler MesevageJune 23rd, 2021

Customer Service vs Customer Experience in 2021

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Inés RoldósJune 16th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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