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How to create text classifiers with Machine Learning

Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

Raúl GarretaJanuary 31st, 2017

The Definitive Guide to Natural Language Processing (NLP)

A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…

Javier CoutoOctober 29th, 2015

A Gentle Guide to Machine Learning

Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…

Raúl GarretaAugust 27th, 2015

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What Is Voice of Customer? How To Set Up Your Own VoC System

When customers’ expectations are higher than ever, companies need to keep a constant watch on the entire…

Rachel WolffFebruary 22nd, 2021

Power Up Your Ticket Management System with Machine Learning

Whether you regularly receive thousands or only just a handful of daily customer support tickets, how you…

Tobias Geisler MesevageFebruary 19th, 2021

Data Analysis - Top Methods & Techniques for 2021

Regular data analysis is, of course, important to every business. But the kinds of analyses you run and the…

Rachel WolffFebruary 18th, 2021

Stay on Top of The Major Data Analytics Trends of 2021

Thanks to new technology, increased data storage, and new data science techniques, business intelligence is…

Tobias Geisler MesevageFebruary 16th, 2021

Introducing Augmented Analytics & How It Benefits Businesses

With advancements in technology and growth in data mining, data discovery, and data storage, come greater AI…

Inés RoldósFebruary 16th, 2021

The Straightforward Guide to Product Strategy

Some ideas occur from a thorough process of planning and evaluation. Others are born entirely by accident. Did…

Rachel WolffFebruary 11th, 2021

Product Feedback Examples from Successful Companies

To create products that customers love, you need to put your customers at the center of everything you do…

Rachel WolffFebruary 10th, 2021

Closed-Loop Feedback Process to Enhance Your Brand

Staying on top of customer feedback from customer service tickets, customer satisfaction (CSAT) surveys…

Tobias Geisler MesevageFebruary 8th, 2021

What Is Product Experience & How Can You Optimize It?

Before the digital revolution, companies were sales-centric, focused on pushing product volume. There were…

Inés RoldósFebruary 8th, 2021

How Product Feedback Is Key to Product Success

It’s no secret that insights from customer feedback can drive product success. But with so much product…

Rachel WolffFebruary 4th, 2021

What Is a Good CSAT Score and How to Analyze CSAT Data

There are a number of different ways to measure customer satisfaction. Performing customer satisfaction (CSAT…

Tobias Geisler MesevageJanuary 29th, 2021

Top Advantages and Disadvantages of Open-ended Questions

Whether on a customer survey , or in interviews and public opinion polls, the kinds of questions you ask will…

Rachel WolffJanuary 25th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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