Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Knowing your Net Promoter Score (NPS) is a great starting point, but it's exactly that, a start. It's what…
Consumer insights, along with 'market research' and ' customer experience ', are one of those business terms…
Designing and distributing the perfect survey can take a lot of precious resources. So, it's important that…
According to data from SurveyMonkey , two thirds of customers say they complete more than half of the…
If your organization has thousands of customer reviews regarding everything from your products to your…
When it comes to customer feedback there is a lot of advice out there. From guides detailing the best…
Your survey responses are in, but before you start analyzing them you'll need to clean your survey data…
If you've ever analyzed your survey responses in anticipation only to find that the majority of the…
Survey analysis is the cornerstone of any competitive customer experience campaign. But making best-possible…
When harnessed correctly, survey results can lead to big improvements, both for your customers and for your…
When it comes to long-term business success, reducing customer churn and keeping your customers happy, have…
Whether you want to measure customer satisfaction , employee loyalty , or send any kind of questionnaire…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.