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Understanding TF-ID: A Simple Introduction

TF-IDF (term frequency-inverse document frequency) is a statistical measure that evaluates how relevant a…

Bruno StecanellaMay 10th, 2019

The Best Sentiment Analysis API in Python

Sentiment analysis is a subfield or part of Natural Language Processing (NLP) that can help you sort huge…

Bruno StecanellaMay 8th, 2019

Ticket Triage: Managing Tickets with AI

Customer queries are the bane of most customer support teams, not because they don’t like dealing with them…

Federico PascualMay 2nd, 2019

Sentiment Analysis of Survey Responses

Your customer surveys contain both negative and positive responses, and you probably want to handle the…

Federico PascualApril 25th, 2019

Keyword Analysis Using Excel

Data analysis in Excel is generally limited to crunching numbers. However, with text analysis tools…

Federico PascualApril 23rd, 2019

Sentiment Analysis for NPS surveys

It’s late in the day and your customer experience team receives a batch of the latest NPS (Net Promoter…

Federico PascualMarch 31st, 2019

Do Sentiment Analysis Online with a Free & Easy-to-Use Tool

Of course, a human can read texts, identify opinions, and detect nuances, but at what cost? Manually tagging…

Federico PascualMarch 30th, 2019

Everything You Should Know about Auto-tagging Customer Feedback

Using tags to categorize customer feedback makes it possible to understand qualitative data . This process…

Federico PascualMarch 28th, 2019

Analyze Sentiment in Product Reviews

Now, more than ever, it’s key for companies to pay close attention to the voice of customer (VoC) to improve…

Federico PascualMarch 22nd, 2019

Guide to Aspect-Based Sentiment Analysis

If you thought sentiment analysis was pretty neat, then prepare to be blown away by an even more advanced…

Federico PascualMarch 8th, 2019

How to Collect Actionable Feedback from Customer Support Conversations

Customer support is central not only to serving your customers, but also to understanding them. The feedback…

Federico PascualNovember 15th, 2018

How to Analyze Sentiments in Excel Data

Excel is great for crunching numbers (quantitative data), but falls short when analyzing text data , like…

Federico PascualOctober 17th, 2018

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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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