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Popular Posts

How to create text classifiers with Machine Learning

Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

Raúl GarretaJanuary 31st, 2017

The Definitive Guide to Natural Language Processing (NLP)

A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…

Javier CoutoOctober 29th, 2015

A Gentle Guide to Machine Learning

Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…

Raúl GarretaAugust 27th, 2015

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Harnessing NLP For Customer Feedback Analysis

Manual analysis of customer feedback is an agonizing process that is exhausting to your employees and yields…

Rachel WolffJune 23rd, 2021

Customer Service vs Customer Experience in 2021

For modern businesses, customer service teams have become brand ambassadors as well as troubleshooters due to…

Rachel WolffJune 21st, 2021

How to Build a Customer Experience (CX) Strategy in 2022

Customer experience (CX) has become a main focus of brands as we’ve entered a customer-centric business…

Rachel WolffJune 15th, 2021

Customer Experience Management (CXM): A Basic Guide

Customer experience will be the greatest differentiator between successful and unsuccessful businesses in our…

Rachel WolffJune 3rd, 2021

Data Cleaning Steps & Process to Prep Your Data for Success

No matter what kind of data analytics you’re performing, your analysis and any other downstream processes…

Tobias Geisler MesevageJune 3rd, 2021

Best Data Cleaning Tools to Prepare Data for Downstream Needs

Low quality, dirty, and noisy data can create huge issues for any business. If you begin your analysis with…

Rachel WolffJune 1st, 2021

Text Cleaning for NLP: A Tutorial

While technology continues to advance, machine learning programs still speak human only as a second language…

Inés RoldósMay 31st, 2021

Data Preparation: Basics & Techniques

Your data is only as good as its accuracy. Imagine you’ve painstakingly collected customer feedback over a…

Rachel WolffMay 28th, 2021

What Is Data Preprocessing & What Are The Steps Involved?

Companies can use data from nearly endless sources – internal information, customer service interactions, and…

Tobias Geisler MesevageMay 24th, 2021

What Is Data Wrangling & Why Is It Necessary?

When it comes to data analysis , your results are only as good as your data. And, even if you have millions…

Rachel WolffMay 14th, 2021

What is a Good NPS Score? (2022 Net Promoter Score Benchmark)

A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are…

Inés RoldósMay 6th, 2021

How to Use Voice of Customer (VoC) in Your Business

The COVID-19 pandemic has changed the game when it comes to the overall customer experience (CX) and…

Rachel WolffApril 13th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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