Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Manual analysis of customer feedback is an agonizing process that is exhausting to your employees and yields…
For modern businesses, customer service teams have become brand ambassadors as well as troubleshooters due to…
Customer experience (CX) has become a main focus of brands as we’ve entered a customer-centric business…
Customer experience will be the greatest differentiator between successful and unsuccessful businesses in our…
No matter what kind of data analytics you’re performing, your analysis and any other downstream processes…
Low quality, dirty, and noisy data can create huge issues for any business. If you begin your analysis with…
While technology continues to advance, machine learning programs still speak human only as a second language…
Your data is only as good as its accuracy. Imagine you’ve painstakingly collected customer feedback over a…
Companies can use data from nearly endless sources – internal information, customer service interactions, and…
When it comes to data analysis , your results are only as good as your data. And, even if you have millions…
A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are…
The COVID-19 pandemic has changed the game when it comes to the overall customer experience (CX) and…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.