Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Companies can use data from nearly endless sources – internal information, customer service interactions, and…
When it comes to data analysis , your results are only as good as your data. And, even if you have millions…
A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are…
The COVID-19 pandemic has changed the game when it comes to the overall customer experience (CX) and…
As consumers have more access to more products across the globe and we become more digitally interconnected…
To know how to best serve your customers and ensure that customer satisfaction is at its peak you need to…
In order to best serve your customers, you need to listen to the voice of customer (VoC) . Also known as…
One of the most popular ways to collect voice of the customer data is by performing a voice of customer…
In these customer-centric times, companies can forget to open their doors to the problems and pain points of…
As the pandemic winds down, we’re entering a new era of customer experience (CX) . Customers expect more than…
It’s likely that you ignore a lot of your customer data. And we get it. It’s a lot of data to wade through for…
Customer needs and demands only continue to grow as we find ourselves deeply entrenched in the customer…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.