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Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

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Closed-Loop Feedback Process to Enhance Your Brand

Staying on top of customer feedback from customer service tickets, customer satisfaction (CSAT) surveys…

Tobias Geisler MesevageFebruary 8th, 2021

What Is Product Experience & How Can You Optimize It?

Before the digital revolution, companies were sales-centric, focused on pushing product volume. There were…

Inés RoldósFebruary 8th, 2021

A Product Feedback Strategy That’s Key to Product Success

It’s no secret that insights from customer feedback can drive product success. But when faced with…

Rachel WolffFebruary 4th, 2021

What Is a Good CSAT Score?

There are a number of different ways to measure customer satisfaction. Performing customer satisfaction (CSAT…

Tobias Geisler MesevageJanuary 29th, 2021

Advantages and Disadvantages of Open-Ended and Close-Ended Questions

The best way to find out what your customers are thinking is to ask them. You can do this by sending out…

Rachel WolffJanuary 25th, 2021

CSAT vs NPS – Which Customer Satisfaction Metric Is Best?

Sending surveys allows you to keep a pulse on customer satisfaction. When you know how customers feel about…

Inés RoldósJanuary 21st, 2021

How to Calculate CSAT & What It Means for Your Business

Understanding the customer experience (CX) should always be at the center of everything you do – it’s…

Rachel WolffJanuary 21st, 2021

How to Analyze Open-ended Responses for Powerful Results

Whether giving public opinion surveys, political surveys, customer surveys , or interviewing new employees or…

Rachel WolffJanuary 20th, 2021

Stop Ignoring Qualitative Feedback & Start Analyzing It

Quantitative and qualitative customer feedback are both valuable sources of business data, and yet most…

Tobias Geisler MesevageJanuary 20th, 2021

How to Analyze Survey Results & Visualize Your Insights

Surveys are, of course, one of the best ways to gather information and opinions from your customers or target…

Rachel WolffJanuary 18th, 2021

Major Types of Customer Surveys & How to Analyze Them

Information and opinions about your business, directly from your customers – both positive and (often more…

Inés RoldósJanuary 14th, 2021

Negative & Positive Feedback Loops for Powerful Business Decisions

By implementing positive and negative feedback loops, you can hone in on issues and discover insights that…

Tobias Geisler MesevageJanuary 13th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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