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Popular Posts

How to create text classifiers with Machine Learning

Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

Raúl GarretaJanuary 31st, 2017

The Definitive Guide to Natural Language Processing (NLP)

A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…

Javier CoutoOctober 29th, 2015

A Gentle Guide to Machine Learning

Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…

Raúl GarretaAugust 27th, 2015

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What Is Data Preprocessing & What Are The Steps Involved?

Companies can use data from nearly endless sources – internal information, customer service interactions, and…

Tobias Geisler MesevageMay 24th, 2021

What Is Data Wrangling & Why Is It Necessary?

When it comes to data analysis , your results are only as good as your data. And, even if you have millions…

Rachel WolffMay 14th, 2021

What is a Good NPS Score? (2022 Net Promoter Score Benchmark)

A Net Promoter Score (NPS) is a standard customer satisfaction metric to measure how loyal customers are…

Inés RoldósMay 6th, 2021

How to Use Voice of Customer (VoC) in Your Business

The COVID-19 pandemic has changed the game when it comes to the overall customer experience (CX) and…

Rachel WolffApril 13th, 2021

Voice of Customer Research For the New Digital Norm

As consumers have more access to more products across the globe and we become more digitally interconnected…

Tobias Geisler MesevageMarch 25th, 2021

How to Set Up Your Voice of Customer Methodology

In order to best serve your customers, you need to listen to the voice of customer (VoC) . Also known as…

Rachel WolffMarch 22nd, 2021

Voice of Customer (VoC) Analysis For Real-Time Results

To know how to best serve your customers and ensure that customer satisfaction is at its peak you need to…

Rachel WolffMarch 22nd, 2021

Voice of Customer Survey Questions & How to Get Started

One of the most popular ways to collect voice of the customer data is by performing a voice of customer…

Inés RoldósMarch 16th, 2021

Learn What Voice of Employee (VoE) Can Do for Your Business

In these customer-centric times, companies can forget to open their doors to the problems and pain points of…

Tobias Geisler MesevageMarch 12th, 2021

How to Set Up a Voice of Customer Program & Why You Need It

As the pandemic winds down, we’re entering a new era of customer experience (CX) . Customers expect more than…

Rachel WolffMarch 10th, 2021

8 Voice of Customer Tools to Monitor Customer Experience

Customer needs and demands only continue to grow as we find ourselves deeply entrenched in the customer…

Tobias Geisler MesevageMarch 9th, 2021

Voice of Customer (VoC) Examples for Your Business

It’s likely that you ignore a lot of your customer data. And we get it. It’s a lot of data to wade through for…

Inés RoldósMarch 9th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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