Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Data is no longer something that just data specialists need to think about - data now drives all good…
Data visualization types are the different formats you can use to visually display your data. The right type…
Data analysis can be beautiful, but it’s data visualization's job to make it beautiful. The standard-of…
We live in the age of data. Without it, your business can’t achieve its full potential. However, all the data…
Your Net Promoter Score is a must-have when it comes to customer service metrics. It’s a quick pulse check…
When it comes to the Net Promoter Score , or any customer service metric for that matter, your score is only…
Your customer experience can only be as good as the software backing it. Ensuring you are utilizing the…
Gone are the days where employees stayed with one company for life. Nowadays, with an abundance of attractive…
If your customer experience team understands the value of a great Net Promoter Score (NPS) , then the next…
Acquiring and retaining devoted customers is what every organization wants because customer loyalty is…
More now than ever, employee satisfaction is crucial for employee retention. Demand for talent is high, and to…
The value of NPS survey data can’t be understated - your NPS score provides a keen cross-section of…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.