Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
Feedback analysis involves identifying the needs and frustrations of customers, so that businesses can…
You joined a cool startup a few months ago, and sales have been growing steadily. Your dev team has been…
Your team spends hours on end trying to come up with the best survey to gain a deeper understanding of…
Excel is perhaps the most well known data analysis tool out there. It’s used to store and organize data…
TF-IDF (term frequency-inverse document frequency) is a statistical measure that evaluates how relevant a…
Sentiment analysis is a subfield or part of Natural Language Processing (NLP) that can help you sort huge…
Customer queries are the bane of most customer support teams, not because they don’t like dealing with them…
Your customer surveys contain both negative and positive responses, and you probably want to handle the…
Data analysis in Excel is generally limited to crunching numbers. However, with text analysis tools…
It’s late in the day and your customer experience team receives a batch of the latest NPS (Net Promoter…
Of course, a human can read texts, identify opinions, and detect nuances, but at what cost? Manually tagging…
Using tags to categorize customer feedback makes it possible to understand qualitative data . This process…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.