Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
How you handle customer support tickets can be one of the most consequential things your business does. You…
Regular data analysis is, of course, important to every business. But the kinds of analyses you run and the…
With advancements in technology and growth in data mining, data discovery, and data storage, come greater AI…
Thanks to new technology, increased data storage, and new data science techniques, business intelligence is…
Most product decisions occur from a thorough process of planning and evaluation, and the framework guiding…
To create products that customers love, you need to put your customers at the center of everything you do…
Staying on top of customer feedback from customer service tickets, customer satisfaction (CSAT) surveys…
Before the digital revolution, companies were sales-centric, focused on pushing product volume. There were…
It’s no secret that insights from customer feedback can drive product success. But when faced with…
There are a number of different ways to measure customer satisfaction. Performing customer satisfaction (CSAT…
The best way to find out what your customers are thinking is to ask them. You can do this by sending out…
Understanding the customer experience (CX) should always be at the center of everything you do – it’s…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.