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Popular Posts

How to create text classifiers with Machine Learning

Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…

Raúl GarretaJanuary 31st, 2017

The Definitive Guide to Natural Language Processing (NLP)

A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…

Javier CoutoOctober 29th, 2015

A Gentle Guide to Machine Learning

Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…

Raúl GarretaAugust 27th, 2015

Older Posts

A Product Feedback Strategy That’s Key to Product Success

It’s no secret that insights from customer feedback can drive product success. But when faced with…

Rachel WolffFebruary 4th, 2021

What Is a Good CSAT Score?

There are a number of different ways to measure customer satisfaction. Performing customer satisfaction (CSAT…

Tobias Geisler MesevageJanuary 29th, 2021

Advantages and Disadvantages of Open-Ended and Close-Ended Questions

The best way to find out what your customers are thinking is to ask them. You can do this by sending out…

Rachel WolffJanuary 25th, 2021

CSAT vs NPS – Which Customer Satisfaction Metric Is Best?

Sending surveys allows you to keep a pulse on customer satisfaction. When you know how customers feel about…

Inés RoldósJanuary 21st, 2021

How to Calculate CSAT & What It Means for Your Business

Understanding the customer experience (CX) should always be at the center of everything you do – it’s…

Rachel WolffJanuary 21st, 2021

How to Analyze Open-ended Responses for Powerful Results

Whether giving public opinion surveys , political surveys, customer surveys , or interviewing new employees…

Rachel WolffJanuary 20th, 2021

Stop Ignoring Qualitative Feedback & Start Analyzing It

Quantitative and qualitative customer feedback are both valuable sources of business data, and yet most…

Tobias Geisler MesevageJanuary 20th, 2021

How to Analyze Survey Results & Visualize Your Insights

Surveys are, of course, one of the best ways to gather information and opinions from your customers or target…

Rachel WolffJanuary 18th, 2021

Major Types of Customer Surveys & How to Analyze Them

Information and opinions about your business, directly from your customers – both positive and (often more…

Inés RoldósJanuary 14th, 2021

Negative & Positive Feedback Loops for Powerful Business Decisions

By implementing positive and negative feedback loops, you can hone in on issues and discover insights that…

Tobias Geisler MesevageJanuary 13th, 2021

How to Measure Customer Satisfaction & Why It’s Important?

The only way a business can thrive is by generating happy customers, which is why you need to measure customer…

Rachel WolffJanuary 13th, 2021

Customer Satisfaction Surveys: Questions & Examples

There’s a lot of pressure on businesses to deliver first-class, meaningful customer experiences (CX) and one…

Inés RoldósJanuary 11th, 2021
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Text Analysis with Machine Learning

Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.

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