Building a quality machine learning model for text classification can be a challenging process. You need to define the tags that you will…
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. Alan Turing. When I was a…
Machine Learning is a subfield within Artificial Intelligence that builds algorithms that allow computers to learn to perform tasks from…
If you’re familiar with the value of customer feedback , your next step should be to research brands that…
Customers expect a seamless customer experience (CX) . Failure to deliver on this can often mean the…
Natural language processing , the deciphering of text and data by machines, has revolutionized data analytics…
We know that solid data guides the best business decisions. This is true regardless of your industry. But…
Customer service help desks take a lot of heat. The sheer volume of customer queries that flood in is…
Natural Language Processing (NLP) is at work all around us, making our lives easier at every turn, yet we don…
Data analysis is a cornerstone of any future-forward business. Whether parsing customer feedback for insight…
Collecting qualitative customer data unlocks a potential goldmine of growth for your organization. That is, if…
Customer experience (CX) and customer experience management (CXM) , the business of curating CX, will be…
Data visualization , or ‘datavis’, is the future of business strategy and it is changing beneath our feet…
The success and profitability of your company depends on how well you understand your customers’ wants, needs…
With an abundance of choice and competitive offerings, customers these days don’t need much of a reason to…
Turn tweets, emails, documents, webpages and more into actionable data. Automate business processes and save hours of manual data processing.