Analyze organized and structured open-ended CSAT responses to pinpoint bad experiences with products and processes. Fix flaws and inefficiencies to enhance customer satisfaction.
Investigate customer responses to each product and business quality specific. Quantify necessary changes to increase customer satisfaction.
Proactively improve your products and services to exceed customer needs. Turn customers into brand advocates by fixing the problems that they identify.
Know customer satisfaction with product and service features by topic and sentiment. Learn what benefits to advocate. Learn what demands to frame and place in context.
“Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”
“MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”
“I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”
“With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”