Find weak links in products and business processes. Strengthen them.

Analyze organized and structured open-ended CSAT responses to pinpoint bad experiences with products and processes. Fix flaws and inefficiencies to enhance customer satisfaction.

Powering the world’s most data-driven companies

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For quality assurance leaders, centralize and organize open-ended CSAT analysis.

Investigate customer responses to each product and business quality specific. Quantify necessary changes to increase customer satisfaction.

    Product managers know exactly what customers like and dislike.

    Proactively improve your products and services to exceed customer needs. Turn customers into brand advocates by fixing the problems that they identify.

      Customer success managers guide customer expectations.

      Know customer satisfaction with product and service features by topic and sentiment. Learn what benefits to advocate. Learn what demands to frame and place in context.

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        Megan Merrick

        Associate Director, Innovation and Brand Experience @ Freshly

        “Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”

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        Corey Nunn

        Operations Analyst & Client Services @ MoxiWorks

        “MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”

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        Danny Cole

        Director of Web Services @ Golden Proportions

        “I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”

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        Savannah Krenzel

        Software Engineer @ Garmentory

        “With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”


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