Increase support team efficiencies. Reduce costs.
Analyze support tickets in a customizable dashboard. Reduce ticket volume by finding and fixing recurring issues. Improve ticket resolution times by tracking and scoring agent performance by ticket topic.
Powering the world’s most data-driven companies
For customer support managers, a solution for fixing the most common support issues.
Connect any help desk to visualize thousands of historical and incoming tickets. Break tickets down by specific product, feature, and type of customer comment to drill down on solvable problems.
Support leaders improve agent happiness and first contact resolution rates.
Track and score the quality of support conversations by agent. Monitor FCR rates over time, detect the issues negatively affecting agent performance, and address them with coaching.
Product managers rely on support ticket analysis to improve products.
Analyze support ticket data to flag recurring problems and feature requests. Reduce ticket volume by acting on the data.
Megan Merrick
Associate Director, Innovation and Brand Experience @ Freshly
“Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”
Corey Nunn
Operations Analyst & Client Services @ MoxiWorks
“MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”
Danny Cole
Director of Web Services @ Golden Proportions
“I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”
Savannah Krenzel
Software Engineer @ Garmentory
“With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”
