Sentiment analysis (or opinion mining) is a natural language processing technique used to determine whether data is positive, negative or neutral.
The CSAT or customer satisfaction score is a metric which represents how satisfied or dissatisfied your customers are.
NPS is a customer experience metric designed to gauge customer loyalty by asking them how likely they are to recommend a company.
Surveys are used by academics, businesses, social services, and more, to gather insights about a sample of people.
Voice of the customer (VoC) is used to describe how customers talk about your brand, products, and services…
Data cleaning is the process of correcting or removing corrupt, incorrect, or unnecessary data from a data set before data analysis.…
A customer review is a negative, positive, or neutral opinion that a customer leaves about a product or service that they have purchased…
Data visualization is the presentation of data or information in a visual format…
Unstructured data is information that’s not organized in a clearly defined framework or model…
Machine learning (ML) is a branch of artificial intelligence (AI) that enables computers to self-learn…
Natural Language Processing (NLP) is a branch of artificial intelligence that helps computers understand…
A word cloud (also known as a tag cloud or text cloud) is a visual representation of a text, in which…
Data analysis is the process of cleaning, analyzing, interpreting, and visualizing data using various…
Topic analysis is a Natural Language Processing (NLP) technique that allows us to automatically extract…
Customer feedback tells you what customers think about your products and services.
Keyword extraction is the automated process of extracting the most relevant words and expressions…
Text analysis is the automated process of understanding and sorting unstructured text, making…
Text classification is the process of assigning tags or categories to text according to its content. It’s one…
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