Reinforce your Support with Machine Learning

Automate ticket tagging, routing and prioritization for every single ticket. Discover new trends and insights from your conversations. Help your team focus on the big picture.

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Automatically route and prioritize tickets

MonkeyLearn will automatically tag your tickets based on topic, issues, intent, sentiment or priority. You can use the tags within your support software in combination with routing and priorization rules.

  • Automatically route tickets based on topic, issue or intent.

  • Consistently prioritize incoming tickets based on your own team’s criteria and customers’ urgency.

  • MonkeyLearn integrates with the tools you already use and love!

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Eliminate manual and repetitive processing

Automatic tagging will enable your team to focus on closing more tickets instead of doing manual data processing.

  • Save time by automatically tagging new incoming tickets.

  • Ensure consistent tagging criteria without errors.

  • MonkeyLearn works 24/7 and real time!

Obtain reporting and insights

Consistent and automatic tagging will help your team discover new insights from your support tickets

  • Track trending customer requests, issues and opinions over time.

  • Identify how to improve self service channels and discover valuable feedback.

  • Slice and dice your tickets with the tools you love!

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Alex MacCaw

Co-Founder & CEO @ Clearbit

“MonkeyLearn is an integral part of Clearbit - it’s saved countless hours.”

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Guillaume Cabane

VP Growth @ Drift

“Working with MonkeyLearn allowed us to quickly and easily create a new feature for our customers, without having to dedicate internal resources or spend months on custom development.”

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Rand Fishkin

Co-Founder @ Moz

“MonkeyLearn is one of the most innovative and compelling platforms I've used. I've also loved working with MonkeyLearn's team - their willingness to help me build great products to help our community have put them among my favorite new companies.”

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Stephen Blum

Co-Founder & CTO @ PubNub

“I'm using MonkeyLearn APIs to get CRM lead categories for marketing drip campaigns. Alert on support desk agent happiness and customer churn risk.”

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