Analyze support tickets in a customizable dashboard. Reduce ticket volume by finding and fixing recurring issues. Improve ticket resolution times by tracking and scoring agent performance by ticket topic.
Connect any help desk to visualize thousands of historical and incoming tickets. Break tickets down by specific product, feature, and type of customer comment to drill down on solvable problems.
Track and score the quality of support conversations by agent. Monitor FCR rates over time, detect the issues negatively affecting agent performance, and address them with coaching.
Analyze support ticket data to flag recurring problems and feature requests. Reduce ticket volume by acting on the data.
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