For any type of customer conversation access cleaned, organized, and visualized data. Encounter the customer voice on a single pane of glass to guide critical decisions.
Learn from any type of customer conversation to improve the experience for all customers. Master the engagement and reengagement of customers.
Find competitive advantages with prospects by speaking with the voice of the customer. Increase closing rates and lead conversions.
Reduce ticket volume by finding and fixing recurring issues. Improve ticket resolution times by tracking and scoring agent performance by ticket topic.
“Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”
“MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”
“I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”
“With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”