Become customer-centric. Act based on accurate analyses of feedback.
For any type of customer conversation access cleaned, organized, and visualized data. Encounter the customer voice on a single pane of glass to guide critical decisions.
Powering the world’s most data-driven companies
For CX and product teams, increase customer engagement.
Learn from any type of customer conversation to improve the experience for all customers. Master the engagement and reengagement of customers.
Sales and marketing achieve targets by listening to customer feedback.
Find competitive advantages with prospects by speaking with the voice of the customer. Increase closing rates and lead conversions.
Support leaders are efficient by proactively identifying and addressing problems.
Reduce ticket volume by finding and fixing recurring issues. Improve ticket resolution times by tracking and scoring agent performance by ticket topic.
Megan Merrick
Associate Director, Innovation and Brand Experience @ Freshly
“Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”
Corey Nunn
Operations Analyst & Client Services @ MoxiWorks
“MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”
Danny Cole
Director of Web Services @ Golden Proportions
“I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”
Savannah Krenzel
Software Engineer @ Garmentory
“With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”
