Use the tools you love to uncover the insights you need

Infuse your product roadmap with insights from customer conversations through support tickets, chat, product reviews, surveys, and NPS. Give voice to your customers.

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Analyze Feedback at Scale

MonkeyLearn helps by automatically tagging your feedback in minutes -- not weeks.

  • Save time by automatically tagging your customer feedback by topic, aspect, intent, sentiment and more.

  • Help inform product decisions by analyzing your customers requests, opinions and issues.

  • Draw from any source: reviews, chats, surveys, NPS comments and support tickets.

Customized, Centralized and Accurate

MonkeyLearn helps you trust your data by keeping a consistent tagging criteria.

  • Apply the same lens and criteria to all of your feedback.

  • Reduce errors in classification with customized text analysis models.

  • Your team controls further training to help improve model accuracy.

Customized Reporting

Build custom reports and dashboards by connecting your favorite BI tools.

  • Track trending customer requests, issues and opinions over time.

  • Get consistent reports both historically and in real time.

  • Slice and dice your tickets with the tools you love!

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Megan Merrick

Associate Director, Innovation and Brand Experience @ Freshly

“Being able to look at feedback in one central location has been huge for us, [...] MonkeyLearn essentially allowed me to analyze data without bothering our data team.”

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Corey Nunn

Operations Analyst & Client Services @ MoxiWorks

“MonkeyLearn has streamlined our ticket routing processes, as well as given us newfound control over creating custom ticket responses to high-impact issues.”

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Danny Cole

Director of Web Services @ Golden Proportions

“I was alarmed to see some of the assumptions I made were wrong. MonkeyLearn’s dashboard helped me understand what was happening at a more granular level.”

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Savannah Krenzel

Software Engineer @ Garmentory

“With all MonkeyLearn changes, they [site moderators] have already cut down a third of their time… It was such a quick turnaround it was refreshing.”


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