Automatically tag incoming tickets using Machine Learning. Stop spending time tagging, routing and prioritizing every single ticket. Let AI do the work for you.
Save time by automatically tagging tickets in Zendesk at scale in real-time.
100x faster than doing it with humans.
50x cheaper than doing it with humans.
Ensure consistent tagging criteria, 24/7, no errors.
Reduce response times with automatic routing and prioritization.
Learn from your data with customized tags.
Directly integrated to Zendesk.
Build customized reports with your own BI tools.
Query your data with standard SQL or API.
Install our Zendesk integration to automate ticket tagging in these 3 simple steps.
Choose the machine learning models you want to use and map them to the ticket fields you would like to tag automatically.
In settings, you can select the automation confidence level you would like to apply to the tagging automation.
With the integration activated, MonkeyLearn will automatically begin to tag incoming tickets with the selected machine learning models.
Want to learn more? Check out the Help Doc